Knowledge Base

Connecting To Virtual Instructor-Led Classes

For all courses taught with a virtual live-instructor, we use a service called Zoom. Zoom is provided with a web link, and when you click on this web link it will launch the ability to download the zoom app and start the connection. All of the information, including this Zoom link can be found on your dashboard when you login and click on the course and launch it.

Troubleshooting

Everything you need in order to connect to your class can be found on your dashboard. Please try the following steps to connect to your class:
  • Login to your dashboard.
  • If you are having issues logging in, or do not know your password, you can request a new password using forgot your password.
  • Navigate to your "My Courses" section. There should be a button on the left side of your dashboard. Some users may also have a "Learn" section. This section is where all of your courses can be found, including subscription content and any courses you may be enrolled in. If you have multiple courses you are enrolled in, you can click the "In Progress" filter to show any active courses you are in, including virtual instructor-led courses you are enrolled in.
  • Once you find your course, click the "rocket" launch icon, or "play" icon. This will open up our course player in a new tab.
  • Course player will have a join button. This join button becomes active on the start day of your course, and remains active throughout the duration of your course. Click join to start the zoom integration and connect to the class.
Categories: Knowledge base Virtual Instructor-Led Classes
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